When you buy from Redcliffe you can truly have peace of mind.
We know you might struggle with the heating system we also know you will be looking very carefully at all of the details that you need to be perfect. If, for some reason, something is not right on the button, you will have our number – even to the boss!
We provide all of our customers with a homeowners’ manual, which includes warranties, user guides, information on the products and materials used within the home, together with our contact details.
After you have moved in, our Site Manager will contact you to see how you are settling into your new home and help with any queries you might have.
As part of our customer care procedures, you will also be asked to complete a Handover Inspection Form and our Site Manager will deal with any issues within 7 days.
We appreciate however, that you may have some queries after you have moved in and our Customer Services Department will provide details of who to contact together with emergency telephone numbers.
For the first two years from the date of legal completion, we will deal with any valid defect. Once an item is reported a remedial request is forwarded to the appropriate contractor, who will make contact with you within 7 days of your query. These records are closely monitored by us to ensure a satisfactory conclusion. Emergencies are of course dealt with as a priority.
Our Customer Services Manager will make a courtesy call within 30 days to ensure your expectations of your new Redcliffe Home have been met and that you are settled in your new home.