Buying a Redcliffe Home

We appreciate there is an awful lot to consider when buying your new home. Mortgages, schools, removals, the cat – let alone getting to grips with a new place. Redcliffe staff have been helping clients through this process for years and are always keen to make the experience straightforward and pleasant. But it doesn’t stop there.

When you buy a Redcliffe Homes you can truly have peace of mind. We understand you’ll want everything to be absolutely perfect when you move in but if there is anything that you think is not right just give us a ring – even the boss!

The homes we build are for our individual customers and we never forget it. You may have specific requirements for your kitchen or want a particular finish on the flooring in the dining room. All these can be arranged which makes your new home entirely unique and tailored to you.

Choices & Extras

We appreciate you want your new home to be unique and personal to you. That is why we offer an individual service to all our customers.

We want you to have the home of your dreams so the earlier you reserve your new home the more we can individualise it, selecting the right kitchen, tiling and other finishes that will create your very special home.

We can also provide a range of extra items at competitive prices for you to further individualise your new home so that it’s just as you want it. Please contact the Sales Advisor for further information.

Warranty

Quality in design and build is important to us. To ensure that your new home is as you (and we) would expect we constantly inspect all of our homes throughout the course of construction.

We also engage only contractors who have demonstrated a commitment to achieving the quality demands we expect.

To ensure that our homes meet our own standards we register all of our homes with either the National Housebuilding Council (NHBC), Premier Warranty or LABC (Local Authority Building Control) who not only inspects every home at key stages of construction but also provides insurance cover should a structural defect arise within ten years of registration.

Full details of this cover are provided to your solicitor on completion of your purchase.

Consumer Code Introduction

As part of our commitment to providing our customers with the best possible service, Redcliffe Homes are pleased to adopt the Consumer Code for Home Builders.

The Code, implemented by the NHBC and other Home Warranty providers for their registered builders, ensures new homebuyers receive reliable and comprehensive information when purchasing a new home.

For more information on the Code visit www.consumercodeforhomebuilders.com

Customer Services

When you buy from Redcliffe you can truly have peace of mind.

We know you might struggle with the heating system we also know you will be looking very carefully at all of the details that you need to be perfect. If, for some reason, something is not right on the button, you will have our number – even to the boss!

We provide all of our customers with a homeowners’ manual, which includes warranties, user guides, information on the products and materials used within the home, together with our contact details.

After you have moved in, our Site Manager will contact you to see how you are settling into your new home and help with any queries you might have.

As part of our customer care procedures, you will also be asked to complete a Handover Inspection Form and our Site Manager will deal with any issues within 7 days.

We appreciate however, that you may have some queries after you have moved in and our Customer Services Department will provide details of who to contact together with emergency telephone numbers.

For the first two years from the date of legal completion, we will deal with any valid defect. Once an item is reported a remedial request is forwarded to the appropriate contractor, who will make contact with you within 7 days of your query. These records are closely monitored by us to ensure a satisfactory conclusion. Emergencies are of course dealt with as a priority.

Our Customer Services Manager will make a courtesy call within 30 days to ensure your expectations of your new Redcliffe Home have been met and that you are settled in your new home.

customercare@redcliffehomes.co.uk